Privacy Policy

Version v1.2 · Effective Date: May 27, 2026 · Last Updated: October 6, 2026

This Privacy Policy describes how RevCatch ("RevCatch," "we," "us," or "our") collects, uses, and protects information when you use the RevCatch platform and related websites and services (collectively, the "Service"). RevCatch provides AI-assisted call capture and lead-recovery software to automotive dealership parts departments, independent repair shops, and their authorized personnel.

1. Information We Collect

We collect information you provide directly and information generated through your use of the Service:

Account information — business name, dealership name, contact name, business email address, and business phone number provided during signup and onboarding.
Billing information — payment details processed by our payment provider (Stripe). We do not store full card numbers on our servers.
Call and lead data — call transcripts and captured caller details (such as name, callback number, and vehicle/parts inquiry) processed to deliver the Service. Audio recordings are not stored; see Call Transcription and Processing below.
Mobile numbers for text notifications — where a member of your staff chooses to receive text alerts, we collect that mobile number together with the record of their consent. See Text Message (SMS) Notifications below.
Caller text consent (RevCatch Shops only) — a caller's mobile number and their yes/no answer, with date, time and call ID.
Usage data — log data, device and browser information, and interactions with the dashboard.

2. Call Transcription and Processing

When a call is forwarded to RevCatch, the call is answered by an automated AI assistant. The assistant identifies itself as automated at the start of each call.

During the call, audio is transcribed in real time using a third-party speech-to-text service (Deepgram). The transcription is processed to extract the caller's name, vehicle information, the part or service requested, and a callback phone number. This information is delivered to the dealer's dashboard as a lead.

Call transcripts are retained for 30 days from the date of the call, then permanently and automatically deleted. The extracted lead information (name, vehicle, part, callback number) is retained in the dealer's account for as long as the account is active.

RevCatch does not sell, share, or use call transcripts or extracted lead data for advertising. Transcripts and lead data are accessible only to the dealer whose phone line received the call and to RevCatch support staff for troubleshooting purposes.

Audio recordings are not stored. Only the text transcript is retained during the 30-day window.

3. Text Message (SMS) Notifications

RevCatch offers optional SMS notifications to authorized dealership and repair shop personnel — for example, a parts manager, counterman, or shop owner who wants an alert when a call is captured.

Who receives texts. Business personnel who have given their own consent for their own mobile number, and, for RevCatch Shops only, callers who say yes as described below. Except as described under "Texts to people who call a repair shop" below, we do not text people who call your business.

How we collect the number and the consent. The mobile number is entered alongside a consent checkbox that is never pre-ticked. We record the date, time, and the exact wording that was agreed to, so that we can always show what a given person consented to and when. Consent is not a condition of purchase, of employment, or of using the Service.

What we send. Operational alerts about the business's own RevCatch account — captured-call alerts, daily recaps, and trial, billing, and account-setup notices. No marketing or promotional content is sent by text.

How we use mobile numbers, and what we do not do with them. Mobile numbers collected for SMS are used only to deliver these notifications. We do not share, sell, or rent mobile numbers or SMS consent data to third parties, and we do not use them for marketing purposes. Mobile numbers are disclosed only to our messaging provider (Twilio), solely for the purpose of delivering the messages, and no mobile information is shared with third parties or affiliates for their own marketing or promotional purposes.

Opting out. Reply STOP to any message to stop receiving texts. Reply HELP for help. SMS can also be turned off at any time in account settings, or by emailing support@revcatchparts.com. Message and data rates may apply, and message frequency varies.

Texts to people who call a repair shop (RevCatch Shops only)

When someone calls a repair shop that uses RevCatch, the shop's AI assistant may ask once during the call: "Is it OK if [owner] at [shop] texts you back at this number?" We text that person only if they say yes. We save their answer with the date, time and call ID, and never ask again. Texts are only about their call, such as appointment times or vehicle status. We never send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop, or HELP for help. Mobile numbers and consent records are never sold or shared with third parties for marketing. RevCatch Parts does not text callers.

4. How We Use Information

We use the information we collect to operate, maintain, and improve the Service; to authenticate users and provide account access; to process payments and manage subscriptions; to deliver account, transactional, and operational communications by email and, where consented, by text message; to provide customer support; and to comply with legal obligations.

5. How We Share Information

We do not sell your personal information. We share information only with service providers who process data on our behalf to operate the Service, and only to the extent necessary:

Telephony and messaging — Twilio (call routing and SMS delivery).
Payments — Stripe (subscription billing).
Infrastructure & processing — cloud hosting, database, transcription, and email-delivery providers used to run the Service.

These providers are contractually limited to using the information only to provide services to us. We may also disclose information where required by law or to protect our rights, safety, or property.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

You may update your account information, and request access to or deletion of your personal information by contacting us using the details below. Depending on your jurisdiction, you may have additional rights regarding your personal information.

9. Children's Privacy

The Service is a business-to-business product intended for use by businesses and is not directed to individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above and, where appropriate, by additional notice.

11. Contact Us

Questions about this Privacy Policy or our data practices can be directed to:

RevCatch
Chatsworth, California, USA
Email: privacy@revcatchparts.com
Support: support@revcatchparts.com